UPCOMING SEMINARS FOR 2007 - PUBLIC AND MANAGEMENT
<<< To view some of our other PROVEN seminar topics click on the side links.

                                                                          NEW FOR 2008  

MOTIVATION AND STAFF RETENTION IN THE SERVICE INDUSTRY - Fundamentals of Employee Selection and Motivation.  Employee turnover is one of the biggest issues facing the service industry.  Let us help you to improve employee retention in your organization.  Flyer

THE A-MAZE-ING RACE - Building a Stronger Team

Change Management Version also available

Bring your staff together with this unique teambuilding seminar that is challenging, entertaining, practical and educational.  By combining a practical seminar with the ultimate experiential, fun experience, we can help you to re-energize and/or reward your team.    Flyer   Sales Version  Road Show Version

Client Testimonials  Intro/Overview

Bookings available beginning in January 2007, in Kingston, Ontario - Call us for details

SCHEDULED PUBLIC SEMINARS

                                                        CUSTOMIZED IN-HOUSE VERSIONS AVAILABLE

• Client Service for IT/IM Professionals - Customized for Your Environment

   Formerly Sponsored by the Knowledge Institute for  Federal Government Employees
   Cost $675  Tuesday - Wednesday, June 17-18, 2008 in Ottawa, Ontario

   Flyer    Engish Overview   French Overview
   Also available in English and French for in-house teams

• Getting Change Buy-In - Fundamental Strategies for Dealing with People's Resistance to Change

    Cost $675  Monday - Tuesday, June 23-24, 2008 in Ottawa, Ontario

          FLYER

          Earlier English Version  Earlier French Versiont

• Don't Choke on the Butterflies - Presenting Effectively in Front of a Group

   Cost $375  For Day 1, Day 2 is optional  - Cost $300

Wednesday - Thursday, October 8-9, 2008 in Ottawa, Ontario FLYER- WORD document

• Meeting Facilitation 101 - Fundamentals of Running Effective and Productive Meetings

   Cost $345  - TBA - in Ottawa, Ontario FLYER- WORD document

• Building Stronger Work Relationships - New Version Available FLYER

      2 day Cost $795, June 25-26, 2008 in Ottawa, Ontario  

   Sponsored by the GC Training Group,   Sample Flyer                         

                  KEYNOTES AND CONFERENCE WORKSHOPS

KEYNOTE/WORKSHOP - Change Leadership Considerations FLYER

                      The Human Side of Change Management FLYER

                      Ideal for Conferences or Staff Retreats

KEYNOTE/WORKSHOP - Creating a More Positive Work Experience FLYER

                      Ideal for Conferences or Staff Retreats

WORKSHOP - Building a Stonger Team FLYER

                      Ideal for Conferences or Staff Retreats

LUNCH & LEARN- Don't Choke on the Butterflies FLYER

                     Also effective for Conference Workshops

BILINGUAL - Improving Client and Work Relationships

                         Améliorer les relations avec le client et les relations de travail

                          2 Day Version Table of Contents      Case Studies

                          1 Day Version Table of Contents

NEW UPCOMING MANAGEMENT SEMINARS NEW
Will be scheduled based on Demand - CALL US! 613.546.6532

SEMINAR #1 -Management Fundamentals - Succession Planning
In many organizations, down-sizing has led to a loss of key management skills and the requirement for Succession Planning. The following process will enable you to develop your supervisors and managers. We include at least three individual assessments in order for each participant to build on their strengths and develop their weaknesses.

The following is a typical two or three day process:
1. Introduction
        - How do others perceive you?
        - Motivators and de-motivators in your job
2. Building Positive Relationships
        - The Relationship STAR, key elements in a relationship
        - What is the role of a manager/supervisor and what skills are required?
3. Interpersonal Skills
        - Communication - Barriers to Listening
        - Emotional Intelligence
        - The DISC Model - An Overview of Behavioural Characteristics
        - Insights to Success™ reports, Adapting to others, The Art of Assertiveness
4. Managing in the Workplace
        - Sources of Motivation +/- motivation
        - The Six Values/Attitudes - Sources of motivation
        - ZAPP - The Lightening of Empowerment
        - Adaptive Leadership insights
        - Giving feedback and Performance Appraisals
5. Managing Conflict
        - Personal vs. Functional Conflict
        - 5 Conflict Modes
        - Tools for Resolving Conflict
6. Personal Improvement Strategy
        - 1/1 Coaching as required

Call us for more information 613.546.6532

Satisfied clients include:
• Ontario Ministry of Transportation - MTO
• Bell Canada: 3 divisions
• The RCMP
• IBM Canada
• Canadian Society of Association Executives (CSAE)
• Irving Oil
• Honda Canada
• Canadian Professional Sales Association (CPSA)
• Health Canada
• PWGSC - The Knowledge Institute for Government Information Professionals
• CCRA - Information Technology Branch

What some of our Clients have to say:
"Dave developed team building skills and individual understanding by staff of how they reacted with others. There has been a marked improvement in the workplace environment since Dave’s assignment. I have no hesitation in recommending him to other organizations" - MTO

"We went for a long ‘COLD’ walk at lunch today and talked about what a difference a positive outlook had in our workplace. We both have new eyes! Thank you for taking us on this journey" – K. and T.

All of our offerings can be easily customized and many can be converted to an internal 'train the trainer' process. For more information contact us at 613-546-6532

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